GitKraken Reseller Guide

New Organization Purchases

Follow this reseller guide for purchasing and user license management information.

1. Create an account or sign in

First, create a GitKraken account using your reseller email address by navigating to gitkraken.dev.

• Be sure to create an account using email, do not use the auto-sign-in options (like “sign in with GitHub”).
• Do not enter end-user information on the account creation form. Resellers should register with their own email.
• After account creation you will need to verify your email before taking any action. This is done by selecting the link sent to your email.

Once you have created your GitKraken account, your account is tied to the primary email address of whichever method you selected. If you use the email method, you will need to verify your email address with a link sent to your email.

2. Purchase

Navigate to Purchase Subscription, select the desired subscription type, and set the desired seats. Finally, proceed with filling out the required payment information.

To complete the purchase, input:
Seats: Number of licenses for the customer
Organization name: Organization of the customer
Payment information: Enter reseller billing details

Once the purchase is complete you will be emailed a copy of your receipt.

3. Transfer Ownership to the Customer

Finally, you will need to transfer the ownership to the customer:

• Navigate to Users
• Add the customer with the role Billing Contact
  • This role does not consume a license
• Navigate to Settings > Organization and transfer the ownership to that user

If the customer’s email has not been verified, they will receive an email to activate their account and accept the ownership transfer. They have 7 days to accept this and you will remain as owner until they accept it. If the 7 days lapse you can always reinitiate the ownership transfer.

Existing Organization Purchases

Follow this reseller guide for purchasing additional licenses on an existing account.

1. Log into gitkraken.dev
2. Select the customer’s organization from the top left dropdown (if you are part of more than one organization)
3. Navigate to the “Subscriptions” tab
4. Update your billing details if needed
5. Select “Edit Plan”
6. Increase Total Users quantity to reflect the total user count including the additional licenses you are purchasing for the customer
7. The Billing Summary will populate the cost of add additional users to the customer account. Please utilize this to provide the customer an official quote for adding users
8. Select “Save.” The customer will have immediate access to the additional licenses

Quotes

Upgrade Quote

Here’s how to obtain a quote for an upgrade (either adding licenses or changing plans).

1. Log into gitkraken.dev
2. Select the customer’s organization from the top left dropdown (if you are part of more than one organization)
3. Navigate to the “Subscriptions” tab
4. Select “Edit Plan”
5. Make the upgrade you would like (either adding licenses or changing plans) but don’t select purchase yet
6. The Billing Summary will populate the cost of the upgrade on the customer’s subscription. Please use this to provide the customer an official quote for the upgrade

Renewal Quote

1. Log into gitkraken.dev
2. Select the customer’s organization from the top left dropdown (if you are part of more than one organization)
3. Navigate to the “Subscriptions” tab
4. The Billing Summary will indicate the Annual Total. Please use this to provide the customer an official quote for the yearly renewal. The date of the renewal is listed as “Next charge”