Last updated: April 2026
This page answers the most common questions about GitKraken accounts, licenses, billing, and subscription management. GitKraken accounts are email-based and apply across GitKraken Desktop, GitLens, CLI, and GitKraken.dev. For organization and role management, see Organization Management.
GitKraken automatically put me in a trial. Is there a way to use the app without the trial?
All new GitKraken accounts automatically begin a 14-day trial of all paid features.
If you plan to use the free version, simply let the trial expire—GitKraken will revert to the free plan.
If you have questions, please contact our sales team.
I just subscribed but I still see FREE in the lower right corner.
First, navigate to gk.dev, then select the dropdown in the top left and select your licensed organization.
Then sign out, and back in to the GitKraken Client.
To do so, navigate to:
Sign into a different account
Can I transfer account ownership?
Yes. If you’re the Owner of a Paid subscription, you can transfer ownership to another user from gitkraken.dev/settings/organization.
How do I transfer ownership if I only have a single license?
First, add the new user as a Billing Contact—this doesn’t consume a license. Then transfer ownership.
Do I need a license to manage users?
Licensed Owner or Admin users can manage others. An unlicensed Billing Contact can view, add, or remove general users.
The User role does not have permissions to edit users.
Can I pay using a Purchase Order?
For GitKraken Pro, Advanced, and Business plans, we accept only credit card payments. Purchase orders are accepted for GitKraken On-Premise or On-Premise Serverless. Contact our sales team for more info.
When are invoices sent?
Invoice copies are emailed immediately to the purchaser (Owner or Billing Contact) from [email protected]. You can also download them from your Billing History.
I’m a single-user. What should I enter in the Organization/Company field?
Use a value of your choice—common options include “Personal” or “Self”.
Where is my license key?
Your license is email-based. There is no key. All licenses are managed at gitkraken.dev. Any added users receive an activation email.
Can I use GitKraken Pro on multiple computers?
Yes! Your license is tied to your email address, not to a specific device.
What happens when my subscription expires?
Your GitKraken Desktop will revert to the free version. You won’t lose any data, but private repos will be inaccessible, and you’ll have access to only one profile.
If you’re using the Serverless client, the app locks upon expiration until a new license file is applied.
I need my credit card info removed after purchase.
Please contact our accounting team. Most requests are completed within one business day.
I’ve consumed all my weekly tokens in 1 commit message generation, why?
AI credits are consumed based on the size of the content sent to the AI provider, not the number of actions you take. A single commit message generation against a large diff — many modified files, or very large files — can consume a significant portion of your weekly allotment in one request.
To reduce consumption:
- Generate commit messages on smaller, more focused changesets.
- Avoid re-running generation on the same diff; each attempt counts against your allotment.
- If you regularly work on large changesets, upgrade your plan to increase your weekly credit allotment.
You can review your remaining credits, the per-feature breakdown, and the reset date at gitkraken.dev/account#ai-usage.
My Student Plan is not activating.
Please follow these instructions exactly, Student Pack Activation. Skipping a step or not activating the account as outlined can fail to attach the benefits.
I have reached out to Support regarding my Student Benefits and have not received a response.
While we try to get to everyone who reaches out, a response is not guaranteed to all users. This includes any users who are on Student and Community plans. We encourage all users to engage in our community and utilize our self service resources.
