GitLens Documentation

GitLens Pro Support Issues Discussions  
GitKraken Status  

Account and License FAQs

Can I transfer account ownership?

Yes. If you are the Owner, then you may transfer ownership to a different user from your account.

Do I need a license to manage users?

A licensed Owner or Admin may manage other Admin or general users. However, the unlicensed Billing Contact role may view the users list and add or remove general users.

The User role does not have permission to allocate, edit or remove users.

When are invoices sent when I purchase a paid license?

Invoice copies are emailed to the owner or billing contact from [email protected] immediately upon purchase.

I’m just a single-user using GitLens. What do I put for the Organization/Company field?

Enter a value of your choice. Most use “Personal” or “Self.”

I just purchased a license. Where is my key? Shouldn’t I get emailed a license?

Your license is tied to your email and all GitKraken licenses are managed from Additionally, any users you add to your account will be emailed a link to activate their account automatically.

Can I use my paid GitKraken license on more than one computer?

Yes, your paid GitKraken subscription is associated with your email address, not a specific computer. So you can use GitLens Pro on as many computers as you’d like!

What if I am a reseller?

Resellers may purchase licenses on behalf of an end-user. Please check out our Reseller Guide for specific reseller purchasing instructions.

I will pay using a credit card, but I need the credit card details removed after purchase.

Please email [email protected] with any request to manually remove billing details from an account. We typically fulfill these requests within 1 business day.

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