GitKraken Client Documentation

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GitKraken Client Support Terms and Conditions

Our goal is to ensure you can use GitKraken Client effortlessly and with minimal friction. In the unlikely event that you need to reach out to a human, refer to our current Terms and Conditions, below

👈 You can always reach out to us by using the Contact support link in the left panel.

GitKraken Client Support

  • Support requests for GitKraken Client are to be submitted at Contact Support. Interactions with users submitting tickets are done primarily through emails, though other communication services such as phone calls, screenshare services might be used to deliver Support Services.
  • Support Hours are 7:00am to 4:00pm Monday to Friday, ArizonaTime (UTC-7) with a response time of 1 (one) business day. While support requests can be submitted by users at any time, responses to requests and interactions with support are provided during Support Hours only.
  • The following product plans are guaranteed support: Pro, Teams and Enterprise. Enterprise encompasses cloud, on-premise server and on-premise serverless plans. This includes any bundle products which contain GitKraken Client.
  • GitKraken Client is available for Windows, Mac, and Linux systems, see the current supported versions on our how to install page.
  • Best effort support is provided for Students and Education users, we aim to respond quickly and help as much as possible, but we do not have any guaranteed response window.
  • While we try to get to everyone who reaches out, a response is not guaranteed to all users. This includes any users who are free users and any old plans which did not include support, such as the Individual plan which is no longer offered. We encourage all users to engage in our community and utilize our free resources. Additional Resources

Visit the EULA and Privacy Policy pages for more infromation.

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