Jira Server and Jira Data Center products are not hosted by BigBrassBand.
If using restrictive firewall or proxy server settings, you or your network admin will need to allow (allow list / whitelist) a specific IP address to ensure BigBrassBand Cloud applications work as expected. Specifically – if your team hosts a private git server (GitHub Enterprise, GitLab CE/EE, Microsoft TFS or Azure DevOps Server, Gerrit, Bitbucket Server, or a plain git server).
Alternatively, you can use our Webhook indexing feature to avoid incoming API requests.
Allow list IP address for self-hosted git repositories
We support Atlassian’s Data Residency hosting model where customer’s Jira Cloud instances can be assigned to a specific geographic region. We currently support hosting specifically in the USA and EU. Customers not pinned to a specific geographic region are assigned to the Global region (which we host in the USA). All applications and data are hosted in Amazon Web Services (AWS). For more information – see our Trust & Security page.
How to find out which geographic region your Git Integration for Jira Cloud application is hosted at – see…
Global hosted customers
For customers that are hosted on the Global (hosted in the Northern Virginia, USA AWS region), set the allow list/whitelist for self-hosted git repositories:
European Union hosted customers
For customers that are hosted on the EU stack (hosted in Frankfurt, Germany), set the allow list/whitelist for self-hosted git repositories:
USA hosted customers
For customers that are hosted on the US stack (hosted in the Ohio, USA AWS region), set the allow list/whitelist for self-hosted git repositories:
Australia hosted customers
For customers that are hosted on the Australia stack, set the allow list/whitelist for self-hosted git repositories:
To allow self-hosted git repositories to be indexed by BigBrassBand Cloud applications – the following port(s) may be necessary to be open:
|SSH||22||Only if using SSH keys for authentication to repositories|
For example: If your self-managed GitLab or GitHub Enterprise is using HTTPS, only open port 443.
Allow list IP address for GitHub.com, Azure DevOps Repos, and GitLab.com:
GitHub.com, Azure DevOps Repos, and GitLab.com have enterprise level features allowing for allow listing and require an additional set of IP addresses for allow listing:
Global Region Hosted IP addresses
USA Region Hosted IP addresses
EU Region Hosted IP addresses
Australia Region Hosted IP addresses
If you use these IP addresses for allow listing – we ask that you contact us at email@example.com so we can notify you if these IP addresses are ever changed.
Reachable network address
To allow self-hosted git servers, the git server must be reachable with a public address/IP by the indexing service.
If your git server is simply behind a firewall, whitelist the IP address of the indexing service (see Whitelist IP address).
If your git server is only reachable on a private intranet or through a virtual private network (VPN), the Git Integration for Jira indexing service will not be able to reach your git server, even if you whitelist our IP. See Webhooks indexing integration section below.
https://git.corp.com/repository/widget-production.git – a hosted git repository added directly
https://git.corp.com – a git server running GitHub/Gitlab/etc
https://gitlab.corp.com:8088 – a server running on a non-standard port
http://188.8.131.52 – server without DNS, just an IP
git.corp (private network)
Webhooks indexing integration for private networks
Webhook indexing integration supports indexing of commits and pull requests using webhook metadata. This allows the git server to remain in a private network while sending sufficient git metadata for association with Jira issues. There are some feature limitations — such as viewing source code (Jira issue ➜ Git Commits tab ➜ View full commit). However, functions such as branches and pull/merge requests creation inside Jira are not available.
For more information on this feature, see the following articles:
BigBrassBand Cloud apps
Git Integration for Jira Cloud
If you need additional support connecting your self-hosted git servers or repositories – please contact BigBrassBand Support.