October 11-13, 2022

GitKon 2022

Git Integration for Jira Cloud Documentation

Why don’t I see commits? (Git Integration for Cloud)

Check if Git Integration for Jira app is installed, licensed and active JIRA ADMIN

  1. Follow the link to install from the Atlassian Marketplace. You can verify that the Git Integration for Jira Cloud app is installed by visiting

    Jira Settings ➜ Apps ➜ Manage apps.

  2. Verify that the license is valid and that the application is active (installed, subscription is active).

Git Integration for Jira Cloud is installed, licensed and active

Check if user has “Development Tools” permission JIRA ADMIN

Using the Permission Helper within Jira Cloud – verify that the user in question has the Development Tools permission.

The Permission Helper is available to Jira admins: Jira settings ➜ System ➜ Permission Helper.

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Right click here to open this video in a new browser tab for more viewing options.

Permissions are correct

Check if repository with commit is connected to Jira JIRA ADMIN

A couple ways to do this:

  • Via integration in Manage Git Repositories

  • Via Repository Browser (shows the list of all the repositories that are connected in one list

The repository with the missing commit is connected

Check if repository has been reindexed since commit JIRA ADMIN

Reindexing integrations (or repositories) manually. Note: all repositories are updated regularly without any manual updating required.

Approximately every 8-15 minutes.

Admins can setup webhooks to index commits immediately

The repository has indexed since the commit was pushed

Check if repository is associated with Jira project JIRA ADMIN

It allows an admin to associate an integration (and all the repositories) or just a single repository to a set of Jira projects (one, many, or all).

Go to Manage Git Repositories ➜ Project Permissions.

Check "Associate all projects" if you want the repository to be associated with all Jira projects.

The Jira project is associated with the repository

Check if commit has a valid Jira issue key

The association between Jira issues and commits is created by adding the Jira issue key (ABC-123 or MAIN-345) in the commit message.

Example commit messages:

ABC-123 added a bug fix

MAIN-345 adding important new feature.

Valid Jira issue key examples are shown in the following screenshot:

GitLab showing an actual commit and the commit message:

Check the video for more instructions:

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Commit has a valid Jira issue key

Try to find indexed commit in Jira Cloud

The commit may be indexed by Jira Cloud – but not associated with any Jira issues. You can verify this with the following steps:

  1. Navigate to View All Repositories 

  2. Find the repository and then the indexed commit (may need to select the branch)

If you find the commit – you can then fix commit association by clicking on Change.

Commit is indexed

Try to find indexed commit in Jira Cloud

Check if commit is showing now

Where you can see commits:

  • New Jira issue view

  • Old Jira issue view

I still do not see my commits

Contact support@gitkraken.com by email or via the GIJ Cloud Support Portal.

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