October 11-13, 2022

GitKon 2022

Git Integration for Jira Cloud Documentation

Licensing error – installCheck failed

Problem

Occasionally when the Git Integration for Jira Cloud app is installed – the licensing fails to fully provision.

Diagnosis

Jira administrators and users will see a message similar to the one below.

Error
java<br>com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.TaskException: Install does not satisfies requirements. Must correspond at least one of enabledFolder<br>at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.InstallCheckTask.run(InstallCheckTask.java:42)<br>at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.Task.runWithMappedExceptions(Task.java:36)<br>at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.ApiEndPoint.runTasks(ApiEndPoint.java:162)<br>at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.ApiEndPoints.handleRequest(ApiEndPoints.java:79)<br>at com.bigbrassband.gitforjiracloud.appserver.AppServer$SuperHandler.handle(AppServer.java:219)<br>at com.bigbrassband.common.util.httpplumbing.WebServer$InternalRequestHandler.handle(WebServer.java:164)<br>at org.apache.http.protocol.HttpService.doService(HttpService.java:437)<br>at org.apache.http.protocol.HttpService.handleRequest(HttpService.java:342)<br>at com.bigbrassband.common.util.httpplumbing.Worker.run(Worker.java:41)<br>at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)<br>at java.util.concurrent.FutureTask.run(FutureTask.java:266)<br>at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)<br>at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)<br>at java.lang.Thread.run(Thread.java:748)<br>

Solution

Most users can resolve this issue on their own by re-installing the app.

  1. Navigate to the Manage Apps screen

  2. Locate and expand the Git Integration for Jira Cloud app

  3. Prior to uninstalling the app – you must Stop trial*

  4. Proceed to Uninstall the app

  5. Install the Git Integration for Jira app

Stopping trial

The evaluation/trial must be stopped before you can uninstall the app

Contact Us
If you still have a question – reach out to our Support Desk or email us at support@gitkraken.com.

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