Git Integration for Jira Cloud Documentation

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Licensing error – installCheck failed


Occasionally when the Git Integration for Jira Cloud app is installed – the licensing fails to fully provision.



Jira administrators and users will see a message similar to the one below.

Example Error:

com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.TaskException: Install does not satisfies requirements. Must correspond at least one of enabledFolder
at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.Task.runWithMappedExceptions(
at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.ApiEndPoint.runTasks(
at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.ApiEndPoints.handleRequest(
at com.bigbrassband.gitforjiracloud.appserver.AppServer$SuperHandler.handle(
at com.bigbrassband.common.util.httpplumbing.WebServer$InternalRequestHandler.handle(
at org.apache.http.protocol.HttpService.doService(
at org.apache.http.protocol.HttpService.handleRequest(
at java.util.concurrent.Executors$
at java.util.concurrent.ThreadPoolExecutor.runWorker(
at java.util.concurrent.ThreadPoolExecutor$



Most users can resolve this issue on their own by re-installing the app.

  1. Navigate to the Manage Apps screen.

  2. Locate and expand the Git Integration for Jira Cloud app.

  3. Prior to uninstalling the app – you must Unsubscribe.

  4. Proceed to Uninstall the app.

  5. Install the Git Integration for Jira app.

Stopping trial
The evaluation/trial must be stopped before you can uninstall the app.

Contact Us
If you still have a question – reach out to our Support Desk or email us at [email protected].


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