Licensing error – installCheck failed

Problem

Occasionally when the Git Integration for Jira Cloud app is installed – the licensing fails to fully provision.

Diagnosis

Jira administrators and users will see a message similar to the one below.

Example Error:

com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.TaskException: Install does not satisfies requirements. Must correspond at least one of enabledFolder
at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.InstallCheckTask.run(InstallCheckTask.java:42)
at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.tasks.Task.runWithMappedExceptions(Task.java:36)
at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.ApiEndPoint.runTasks(ApiEndPoint.java:162)
at com.bigbrassband.gitforjiracloud.appserver.apiendpoint.ApiEndPoints.handleRequest(ApiEndPoints.java:79)
at com.bigbrassband.gitforjiracloud.appserver.AppServer$SuperHandler.handle(AppServer.java:219)
at com.bigbrassband.common.util.httpplumbing.WebServer$InternalRequestHandler.handle(WebServer.java:164)
at org.apache.http.protocol.HttpService.doService(HttpService.java:437)
at org.apache.http.protocol.HttpService.handleRequest(HttpService.java:342)
at com.bigbrassband.common.util.httpplumbing.Worker.run(Worker.java:41)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Solution

Most users can resolve this issue on their own by re-installing the app.

1. Navigate to the Manage Apps screen

2. Locate and expand the Git Integration for Jira Cloud app

3. Prior to uninstalling the app – you must Stop trial*

4. Proceed to Uninstall the app

5. Install the Git Integration for Jira app

Related articles

Why don’t I see commits? (Git Integration for Cloud) (Git Integration for Jira Cloud)

Repositories missing from Azure DevOps (or VSTS) integration (Git Integration for Jira Cloud)

Licensing error – installCheck failed (this page)

Why don’t I see the Create branch or pull request features? (Git Integration for Jira Cloud)

Connection error for self-hosted git servers (Git Integration for Jira Cloud)

SSH key file format is invalid (Git Integration for Jira Cloud)

Error while reindexing – Java heap space / Object too large, rejecting the pack (Git Integration for Jira Cloud)

OAuth connection error or error 401 page with Azure DevOps integration (Git Integration for Jira Cloud)

OAuth connection error or error 401 page with Azure DevOps with Active Directory integration (Git Integration for Jira Cloud)

Empty list of repositories after integration of Azure Repos (Git Integration for Jira Cloud)

Reconnecting Azure DevOps and VSTS OAuth integrations