Problem
I’m getting an error message that says it’s a session error, SessionTokenNotFoundException
, and I cannot proceed to use any GIJ features anymore.
Diagnosis
While session errors can just go away when the page is reloaded, this specific session error still remains. Jira admins will see a message similar to the one below:
Solution
Session error message that persist can mean that the trial or license to GIJ had expired. GIJ can detect a license expiration before it tries to detect a valid session. When valid, GIJ will display the correct message about the current license status.
Once you have renewed you Git Integration for Jira app license, this error message
If you still have a question – reach out to our Support Desk or email us at [email protected].
More articles about troubleshooting, workarounds and solutions
Why I am getting the error, “git-upload-pack not permitted”?
Cannot auto-deploy some tracked repositories: Specified origin is incorrect or not supported
Connection Reset when Accessing the Database
“Dangerous use of multiple connections” error on local database
Duplicate entry 0 for key PRIMARY exceptions in log
Error while reindexing – Java heap space / Object too large, rejecting the pack
Gitolite integration: Why the Git integration app not see the master branch?
Health Check: Database Collation
Indexing error – Too many open files
Installation fails when installing manually
Jira index error: IndexNotFoundException: no segments* file found
Malformed input or input contains unmappable characters
Personal access token failing Azure DevOps integration with Not Authorized error
Problems with shared home on Azure Storage
Pull request index error: org.json.JSONException
Repositories missing from Azure DevOps integration
“Service proxy has been destroyed” exceptions in log
SQLException ‘Incorrect string value’ in merge requests
SSH key file format is invalid
TFS – Not authorized exception when Jira works thru proxy
Unexpected exception parsing XML document from URL error in log
Why don’t I see the Create Branch or Pull Request features?
Your token has not been granted the required scopes
When a GIJ license expires, it shows up as a session error to the user (this page)