Note
Jira Cloud does not have the Support Zip feature.
(The old video is removed. Updated Video guide coming soon)
Jira can produce a Support Zip file for diagnosing issues. This will give our support team a better view of the issue.
You can create this file by accessing the Atlassian Support Tools in your Jira:
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On your Jira Server dashboard, go to Jira Administration.
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Click System.
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On the left sidebar, click Troubleshooting and support tools.
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Click the Create support zip tab.
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For Customize zip, leave all check marked options (recommended) or check/uncheck required information to generate.
RECOMMENDED For Jira Data Center instances, you may include Thread dumps for performance analysis. -
Click Create zip to start generating support data.
Locate the generated Support Zip file and send it to [email protected].
