Git Integration for Jira Self-Managed (Data Center/Server) Documentation

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Pull request index error — org.json.JSONException


Pull requests (or merge requests in GitLab) do not index and the pull request index (pullreqsIndexInfo.json inside jira/home/caches/indexes/plugins/jira-git-pull-requests) is broken.

Example locations:





Jira admins will see a message similar to the one below in the Jira /application-logs/atlassian-jira.log:

2018/01/16 22:30:20 Can't do reindex of merge requests Can't do reindex of merge requests
    at com.xiplink.jira.git.revisions.PullRequestIndexManagerImpl.pullRequestException(
    at com.xiplink.jira.git.revisions.PullRequestIndexManagerImpl.updatePullReqIndex(
    at com.xiplink.jira.git.revisions.GitPluginIndexManagerImpl.updateIndexImpl(
    at com.xiplink.jira.git.revisions.GitPluginIndexManagerImpl.updateIndex(
    at com.xiplink.jira.git.revisions.RevisionIndexerImpl$1.doRun(
    at com.xiplink.jira.git.revisions.RevisionIndexerImpl$
    at java.util.concurrent.Executors$
    at java.util.concurrent.ThreadPoolExecutor.runWorker(
    at java.util.concurrent.ThreadPoolExecutor$
Caused by: org.json.JSONException: A JSONObject text must begin with '{' at 1 [character 2 line 1]
    at org.json.JSONTokener.syntaxError(
    at org.json.JSONObject.<init>(
    at org.json.JSONObject.<init>(
    at com.bigbrassband.common.indexer.PullreqIndexer.indexPullRequests(
    at com.xiplink.jira.git.revisions.PullRequestIndexManagerImpl.updatePullReqIndex(
    ... 9 more



This issue should be resolved in v3.5.0.2+. If similar issue is found in later versions, please contact us at [email protected].

  1. Verify that the Git Integration for Jira app does not have a reindex process in progress.

  2. Disable the Git Integration for Jira app in Jira Administration ➜ Manage apps.

  3. Remove the folder /jira/home/caches/indexes/plugins/jira-git-pull-requests/ from the file system.

  4. Enable the Git Integration for Jira app in Jira Administration ➜ Manage apps.

  5. Start a reindex of the Git Integration for Jira app.



jira/home/caches/indexes/plugins/jira-git-pull-requests/ will be recreated.

Contact Us
If you still have a question – reach out to our Support Desk or email us at [email protected].


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