Git Integration for Jira Self-Managed (Data Center/Server) Documentation

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Installation fails when installing manually

Problem

Git Integration for Jira application installation fails when using the file upload install method.

Diagnosis

  • Jira admins will see the installation screen in the Universal Plugin Manager (UPM) a message similar to the one below when installing the Git Integration for Jira app via the file upload method.
  • The "Installing" dialog hangs indefinitely.
  • The error message: "An unexpected error occurred. Refer to the logs for more information." is shown behind the dialog.

Cause

The Jira system is behind a type of proxy, firewall or network security and the network security/proxy has a limitation on request size.

Solutions

See the following articles from Atlassian on a resolution:

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