Git Integration for Jira Self-Managed (Data Center/Server) Documentation

Contact Support
GitKraken Status  

Troubleshooting articles

This page contains a list of troubleshooting articles, workarounds and solutions to common issues while using Git Integration for Jira Server/Data Center app.



Why I am getting the error, “git-upload-pack not permitted”?

Cannot auto-deploy some tracked repositories: Specified origin is incorrect or not supported

Gitolite integration: Why the Git integration app not see the master branch?

TFS – Not authorized exception when Jira works thru proxy

Installation fails when installing manually

Personal access token failing Azure DevOps integration with Not Authorized error

Repositories missing from Azure DevOps integration

“Service proxy has been destroyed” exceptions in log

Pull request index error: org.json.JSONException

Why don’t I see the Create Branch or Pull Request features?


Avoid OutOfMemory exceptions by configuring or memory allocation with Jira to accommodate large repositories

Error while reindexing – Java heap space / Object too large, rejecting the pack


Connection Reset when Accessing the Database

“Dangerous use of multiple connections” error on local database

Duplicate entry 0 for key PRIMARY exceptions in log

Health Check: Database Collation

SQLException ‘Incorrect string value’ in merge requests

Problems with shared home on Azure Storage


Indexing error – Too many open files

Jira index error: IndexNotFoundException: no segments* file found

Fixing reindex issues using Indexing Queue Viewer


Malformed input or input contains unmappable characters

SSH key file format is invalid

Unexpected exception parsing XML document from URL error in log


Have feedback about this article? Did we miss something? Let us know!
On this page