March 28th 1 PM ET
Free Workshop: Escape the chaos of context-switching

Git Integration for Jira Self-Managed (Data Center/Server) Documentation

Health Check – Database Collation

Problem

Incorrect database collation setting can cause errors/failures in the Git Integration for Jira application.

Diagnosis

Jira admins will see a message similar to the one below in the Jira log: /healthchecks/healthcheckResults.txt:

Health Check: Collation

Name: Collation
Is healthy: false
Failure reason: The database collation 'utf8_bin' and table collation 'utf8_bin' are not supported by Jira.
Severity: CRITICAL

Cause

From Atlassian:

This check retrieves the collation of the database and determines if it is within the list of collations supported by Atlassian. The Check will not assess collation when using an embedded (H2/HSQL) database and will fail if it cannot successfully identify the database (MariaDB is being used, for example). It fails if the collation does not match what we expect, or it cannot be retrieved due to an exception checking it. This health check does not report any warnings for Postgres database users. If you experience an error on this health check, the steps in the resolution should be applied.

Atlassian – Health Check: Database Collation

Solution

Follow instructions from Atlassian:

  1. MySQL: Health Check: Database Collation in MySQL

  2. Microsoft SQL Server: Health Check: Database Collation in Microsoft SQL Server

  3. PostgreSQL: Health Check: Database Collation in PostgreSQL

  4. Oracle: Health Check: Database Collation in Oracle

Contact us
If you still have a question – reach out to our Support Desk or email us at [email protected].

 

More articles about troubleshooting, workarounds and solutions

Why I am getting the error, “git-upload-pack not permitted”?

Avoid OutOfMemory exceptions by configuring or memory allocation with Jira to accommodate large repositories

Cannot auto-deploy some tracked repositories: Specified origin is incorrect or not supported

Connection Reset when Accessing the Database

“Dangerous use of multiple connections” error on local database

Duplicate entry 0 for key PRIMARY exceptions in log

Error while reindexing – Java heap space / Object too large, rejecting the pack

Error creating git branches and also using NFS

Fix performance issues for nested cloned repositories with enabled Git Service Permissions mode

Fixing reindex issues using Indexing Queue Viewer

Gitolite integration: Why the Git integration app not see the master branch?

Health Check: Database Collation (this page)

Indexing error – Too many open files

Installation fails when installing manually

Jira index error: IndexNotFoundException: no segments* file found

Malformed input or input contains unmappable characters

Personal access token failing Azure DevOps integration with Not Authorized error

Problems with shared home on Azure Storage

Pull request index error: org.json.JSONException

Repositories missing from Azure DevOps integration

“Service proxy has been destroyed” exceptions in log

SQLException ‘Incorrect string value’ in merge requests

SSH key file format is invalid

TFS – Not authorized exception when Jira works thru proxy

Unexpected exception parsing XML document from URL error in log

Why don’t I see the Create Branch or Pull Request features?

Have feedback about this article? Did we miss something? Let us know!
On this page