App Support

The Git Integration for Jira app version 4.28+ currently supports Jira 8.12 to 9.17+!
For Git Integration for Jira app version 5.1+, it only supports Jira 10.0 to 10.3.

We are committed to provide you with an efficient and reliable support. Scroll down to see helpful tips to get started.

Jira Server platform end of life support

Atlassian’s end of life support for the Jira Server platform has ended. Please plan ahead on migrating your Jira Server to Cloud or Data Center starting now.

This process is simple and manageable:

• Before you migrate, upgrade Git Integration for Jira app to the latest version.
• Back your data for migration.
• Plan your migration path.

See the following topics from Atlassian for migration:

• Migrating Jira applications to another server

• Migrating from Jira Server to Jira Cloud

• Migrating from Jira Server to Jira Data Center

Migrating to Jira 9/10

Administrators should deselect the “Reverse commit tab sort order” option in General settings when Jira 8 is migrated to Jira 9. If this is a new Jira 9/10 installation then nothing is required.

After upgrading from Jira 8 to Jira 9/10, administrators must re-create all indexes using the “Reset index” Action command for all repositories or integrations.

For detailed information, see Migrating from Jira 8 to Jira 9/10.

For more information on upgrading to Jira 10+, see Jira 10 upgrade notes.

Quick Installation Video

No changes necessary to your Git server. This Jira app acts as a regular Git client.

Using Atlassian’s marketplace system, a Jira administrator can install the Git Integration for Jira app without ever leaving the web browser.

Viewing Reindex Logs

Go to the Manage Git Repositories page, click the Actions icon then View Log to view the indexing logs.

If there is an error encountered when connecting to a repository, a similar indexing error log will be displayed:

Atlassian Support End of Life

Starting v2.13.0+, we are dropping support for Java 7, Jira 6.3 and 6.4.

Starting v3.5.1+, support for Internet Explorer 11 browser is dropped.

The table below shows the Jira Version, when Atlassian will stop supporting that Jira version and the corresponding version of Internet Explorer.

* See information below about retiring IE11 support.

Retiring IE11 Support

With the release of the Edge browser since 2015, IE has not been receiving major updates. Atlassian has stated in their blog that they will withdraw support for IE11 on all Jira products.

In view of this, BigBrassBand LLC will also follow this decision effectively:

• For all Atlassian Cloud products, support for IE11 will end on 31 March 2020.

• For Atlassian server and data center products, the last version to support IE11 were released between September 2019 and March 2020.